What Does Ashley Furniture Warranty Cover

What Does Ashley Furniture Warranty Cover?

Ashley Furniture offers a comprehensive warranty program to protect its customers' furniture investments. Here's what their warranty covers:

Structural and Frame Defects: Ashley Furniture's warranty covers defects in materials and workmanship for furniture frames. This includes wood frames, metal frames, and other structural components.

Upholstery and Fabric: The warranty covers upholstery and fabric against defects in materials and workmanship. This includes tears, stains, fading, and pilling.

Cushions: Ashley Furniture's warranty covers cushions against sagging, loss of support, and other defects in materials and workmanship.

Mechanisms: The warranty covers mechanisms, such as reclining mechanisms, sleeper mechanisms, and lift-top mechanisms, against mechanical failures.

Springs: The warranty covers springs against breakage or loss of support.

Hardware: Ashley Furniture's warranty covers hardware, such as hinges, screws, and bolts, against defects in materials and workmanship.

Mattresses: Ashley Furniture's mattresses are covered by a separate warranty. The length and coverage of the mattress warranty depends on the specific mattress model.

Exclusions: Ashley Furniture's warranty excludes certain damages, such as those caused by normal wear and tear, improper use, or accidents. The warranty also excludes damage caused by pets, insects, or extreme weather conditions.

Claim Process: To make a warranty claim, customers can contact Ashley Furniture customer service at 1-866-436-3393. Customers will need to provide proof of purchase and a description of the defect.

Ashley Furniture's comprehensive warranty provides peace of mind to its customers. By covering a wide range of defects, Ashley Furniture ensures that its customers can enjoy their furniture for years to come.