How Does Ashley Furniture Warranty Work

How Does Ashley Furniture Warranty Work?

Ashley Furniture offers a comprehensive warranty program to protect its customers' purchases. Understanding the terms and conditions of this warranty is crucial to ensure you receive the appropriate coverage and support when needed.

Coverage Highlights

Ashley Furniture's warranty coverage varies depending on the product category and specific model purchased. However, it typically includes the following:

Structural defects and workmanship
Upholstery and fabric defects
Hardware and mechanisms

Warranty Duration

The warranty duration also varies by product category. The most common warranty periods are:

Upholstery: 1 year
Mattresses: 10 years
Motion furniture: 5 years
Wood furniture: 5 years

Filing a Warranty Claim

To file a warranty claim, you can contact Ashley Furniture directly through their website, by phone, or visit a local store. You will need to provide proof of purchase and describe the issue you are experiencing.

Exclusions

As with any warranty, there are certain exclusions that may not be covered. These typically include:

Normal wear and tear
Accidental damage
Commercial use
Natural disasters

Warranty Transferability

Ashley Furniture warranties are not transferable. They only apply to the original purchaser and only within the United States.

Additional Support

In addition to the standard warranty coverage, Ashley Furniture also offers extended warranty options. These plans can provide additional protection and coverage for a longer period. It's important to carefully consider your needs and budget before purchasing an extended warranty.

Customer Service

Ashley Furniture prides itself on providing excellent customer service. If you have any questions or concerns regarding your warranty, do not hesitate to contact their customer support team for assistance.